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Click and Collect

What is Click and Collect?

Click and Collect is a system where you purchase your products online and collect the items in-store rather than opting for home delivery. Please be advised that pick up option is only available in Melbourne at our Cheltenham. In order to use this me

Are all products available via Click and Collect?

Only products that are in-stock at our Cheltenham warehouse are available for Click and Collect. Our full range can be purchased via the Somage website and delivered to your preferred destination.

Where do I pick up my Click and Collect order?

Once you receive a pickup notification email, please head down to Somage Cheltenham along with a copy of your order collection notification. Somage Shop. Factory 4, 5-13 Elma Rd, Cheltenham VIC 3192. Phone: 1300 766 243. Email: [email protected].

Can someone else collect my Click and Collect order?

Yes, as long as the nominated person brings a copy of the email notification you received post purchase.

How long will it take for my order to be ready for collection?

Once we have received your order, we will send you a notification email with details of when your order is ready for collection with the location. Orders received before 1pm are usually ready to be collected the same day, but please wait for your ema

How long are Click and Collect items held for?

Your order will be kept in store for 30 days from the day you received your order collection notification email. If you don't collect your order from store within the timeframe, your order will be cancelled and refund. All refunds will be processed t

What shall I bring with me to collect my order?

Please bring along with you, your confirmation email. Should you wish to nominate to send someone on your behalf  please forward them the aforementioned email. The address is:. Factory 4, 5-13 Elma Rd, Cheltenham VIC 3192. Should you wish to contact

Can I exchange or cancel my order once it has been placed for Click and Collect?

If you have changed your mind and would like to either cancel your order or amend the items in your shopping cart then please contact the office where we can assist you with your request. Should you wish to contact us, please choose from the followin

Can I return an online order in-store?

Should you wish to return your product, please refer to our returns policy first. We are happy for you to return your online purchase in-store once you meet the requirements.