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Somage

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Somage Help Centre

How to sign up

Do I need an account to place an order?

How do I update my account details?

Do you offer terms for a Somage wholesale account?

I can't log in to my account

How do I close my account?

Does Somage sell wholesale?

How do I become a wholesale customer?

What are the delivery times on wholesale orders?

Is there a minimum spend on wholesale orders?

How do I become a distributor for Somage?

Do you offer terms for Somage wholesale account?

What payment methods do you accept for wholesale orders?

Can I pick up my wholesale order from your store?

Do you wholesale directly to cafes in New Zealand?

Can I save money on bulk-buying?

Wholesale

Manage Account

Top Selling Products

Where can I access your product catalogue?

What is tea?

Types of tea

What is a herbal tea (tisane)?

How tea is produced at the factory

The oolong tea making process

The art of steeping tea

Is it safe to drink tea during pregnancy and breastfeeding?

Which tea does not contain caffeine?

Does tea contain caffeine?

What is the best way to store tea to keep it fresh?

Where does your tea come from?

What are pyramid bags made from?

Ahinsa Estate x Somage partnership

Factors affecting quality in tea production

What are the main differences between the Chamellia Masala Chai and the 9 Spice Chai product?

Puerh Tea

Tea and Tisanes

Does your 9 Spice Chai contain artificial colours & flavours?

How would you recommend storing your 9 Spice Chai?

What are the main differences between your 9 Spice Chai blends?

How much sugar is in each serve of your 9 Spice Chai range?

Chai

Kali Drinking Chocolate

Where should I store Kali Drinking Chocolate?

Is your Kali Original 33% Vegan and Dairy-Free?

Is Kali 60% Vegan and Dairy Free?

Drinking Chocolate

What are the main differences between your Matcha?

Matcha

Is Panela Sugar organic?

Is Panela Sugar the same as raw sugar?

What is the nutritional panel for Panela?

Panela

Do you have vegan products?

Are all of your products gluten-free?

What products are caffeine-free?

Are your products all organic?

Dietary Specifications

Best practices for maintaining teaware

Recommended Brewing Equipment

Teaware and Accessories

Product

What payment methods does Somage accept for wholesale order?

Account

How do I use my discount code?

Discounts and Promotions

What is Somage's view on ethical sourcing?

Is your cocoa fair trade?

What are the Labour conditions for the workers?

Ethics

Terms and Conditions

Privacy Policy

Return Policy

Terms and Policies

Do you offer tracking for your orders?

Can I change or cancel my order?

Can I have my order redirected to a different address?

What should I do if my order is incorrect, missing or damaged?

Online Order

Where is my order?

How long will my order take?

How long does it take for my order to be dispatched?

How do I become eligible for free shipping?

How much does delivery cost?

Where do you deliver?

Can you deliver to a PO Box or Parcel Locker?

Do you deliver on weekends and public holidays?

Do you ship internationally?

Which shipping carrier is used?

How do I track my order with Australia Post?

How do I track my order with Couriers Please?

How do I track my order with StarTrack?

What if my order hasn't arrived in the estimated time?

Do I have to pay duties and taxes on my order?

Shipping and Delivery

What payment methods do you accept for online orders?

My card transaction was declined?

What is Afterpay?

Is Afterpay eligible for all customers?

Can I return an Afterpay purchase?

What happens if I miss a payment on Afterpay?

Payments and Subscriptions

Can I return my online order?

Do I have to pay for return shipping?

How long do refunds take on Somage?

Refunds

Orders & Delivery

Tea and Food Pairing

Turmeric

Discover

How to make great Tea

How to make the perfect Cold Brew Infusion

How to make 9 Spice Fresh Sticky Chai

How to make Kali Drinking Chocolate

Recipes for cold drinks -non alcoholic & alcohol

How to make at Home

How to make Tea & Tisane

How to make in a Cafe

Read

How to make drinking chocolate at home

How to make puerh tea from a cake

How to make matcha latté at a cafe

How to make tea with a gaiwan

How to make matcha

How to make drinking chocolate at a cafe

How to make a perfect fresh chai latte at a cafe

How to make a beetroot latte at home

How to make tea with a classic teapot

How to make tea with a kyusu teapot

How to make a perfect sticky chai latte at home

How to make cold infused iced tea

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How To Make

Is Kali Original 33% Vegan and Dairy Free?

How much caffeine does it contain 1 serve of 9 Spice Chai?

Yes Kali Original 33% is Vegan and Dairy Free.

Yes Kali Original 33% is Vegan and Dairy Free.&#xA0; <img src="https://uploads.gorgias.io/r1WE86rDv17J4Mvg/Screenshot_2023-07-17_at_10.37.15_am-efb6e26e-7397-4b83-a70f-47a9fecb8749.png" style="width: 669px; height: 334.5px;" class="fr-fic fr-dib">

There is 1 mg of caffeine per serve (20g of chai). This applies to both 9 Spice Honey and Agave blends. The 9 Spice Turmeric Chai is with Rooibos tea and does not contain any caffeine.

There is 1 mg of caffeine per serve (20g of chai).&#xA0;This applies to both 9 Spice Honey and Agave blends.&#xA0;The 9 Spice Turmeric Chai is with Rooibos tea and does not contain any caffeine.

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