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Somage AUS

Ask us anyting. How to make, contact details, product information, manage your account and orders.

Somage Help Centre

How to sign up

Do I need an account to place an order?

How do I update my account details?

Do you offer terms for a Somage wholesale account?

I can't log in to my account

How do I close my account?

Manage Account

New Packaging Statement

Does Somage sell wholesale?

How do I become a wholesale customer?

What are the delivery times on wholesale orders?

Is there a minimum spend on wholesale orders?

How do I become a distributor for Somage?

Do you offer terms for Somage wholesale account?

What payment methods does Somage accept for wholesale order?

Can I pick up my wholesale order from your store?

Do you wholesale directly to cafes in New Zealand?

Wholesale

Account

How do I use my discount code?

Discounts and Promotions

What is Somage's view on ethical sourcing?

Is your cocoa fair trade?

What are the Labour conditions for the workers?

Ethics

Terms and Conditions

Privacy Policy

Return Policy

Terms and Policies

Where is my order?

How long will my order take?

How long does it take for my order to be dispatched?

How do I become eligible for free shipping?

How much does delivery cost?

Where do you deliver?

Can you deliver to a PO Box or Parcel Locker?

Do you deliver on weekends and public holidays?

Do you ship internationally?

Which shipping carrier is used?

How do I track my order with Australia Post?

How do I track my order with StarTrack?

What if my order hasn't arrived in the estimated time?

Do I have to pay duties and taxes on my order?

Shipping and Delivery

Do you offer tracking for your orders?

Can I change or cancel my order?

Can I have my order redirected to a different address?

What should I do if my order is incorrect, missing or damaged?

Online Order

What payment methods do you accept for online orders?

My card transaction was declined?

What is Afterpay?

Is Afterpay eligible for all customers?

Can I return an Afterpay purchase?

What happens if I miss a payment on Afterpay?

Payments and Subscriptions

Can I return my online order?

Do I have to pay for return shipping?

How long do refunds take on Somage?

Refunds

Ordering

What is Click and Collect?

Are all products available via Click and Collect?

Where do I pick up my Click and Collect order?

Can someone else collect my Click and Collect order?

How long will it take for my order to be ready for collection?

How long are Click and Collect items held for?

What shall I bring with me to collect my order?

Can I exchange or cancel my order once it has been placed for Click and Collect?

Can I return an online order in-store?

Click and Collect

What payment methods do you accept for wholesale orders?

Can I save money on bulk-buying?

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Manage Account

FAQ

Shipping and Delivery

Ordering

Click and Collect

Wholesale