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My card transaction was declined?Updated 2 years ago

There could be a number of reasons why a charge was declined. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to process the order again.

There are insufficient funds

The card has expired

The wrong card number, expiry date or CVC/CVV has been entered. For Visa and MasterCard, this is the last 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card. 

You credit card/bank thinks the charge is suspicious and blocked the transaction. If you are confident all the information you entered is correct but are still getting a declined, please contact your bank to make sure there is not a hold on your card.

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