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What if my order hasn't arrived in the estimated time?Updated 2 years ago

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. 

For Victorian addresses who have nominated Australia Post Express as their delivery service, your order may be delivered on a Saturday. 

If you believe your order is outside the specified time range of delivery, and you are having your order delivered to a business address, please check the mail room or reception for your order. 

If your order is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc.) for somewhere safe the delivery driver may have left your order. 

Please check your email to confirm your delivery address correlates in correlation to your  correct.

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