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Shipping and Delivery

Where is my order?

Once your order has been processed, you will receive a notification with your unique tracking number which will allow you to be able to track your parcel. All orders placed by 12pm will be dispatched that same business day. If for any unfortunate rea

How long will my order take?

Orders received by 12pm are dispatched the same day. Please refer to our Australia wide delivery estimate times below. Please be advised that our guidelines are based on business days* only, we do not deliver on the weekend. STATE. TIME IN TRANSIT (M

How long does it take for my order to be dispatched?

Orders received before 12pm will be dispatched the same day. Orders received after 12pm will leave the following business day*. Orders placed on Friday after 12pm, or on the weekend, will be shipped on the following Monday. For bulk orders, we genera

How do I become eligible for free shipping?

For Home account holders, any orders that are $50 and above are eligible for free shipping. For Office and  For Hospitality account holders, orders that are $100 and above are eligible for free shipping. If you do not wish to fulfil the free shipping

How much does delivery cost?

If you are not eligible for free delivery prices can vary between $8-$15 depending on the courier of your choice. Please note in order to be eligible for free delivery you will need to meet our minimum order criteria;. For Home. Free delivery on orde

Where do you deliver?

Somage deliver Australia wide. Regardless of whether you are in the country, city or outback, we will always be able to get your order to you.

Can you deliver to a PO Box or Parcel Locker?

Yes. Orders with PO Box or Parcel Locker addresses will be shipped via Australia Post.

Do you deliver on weekends and public holidays?

All deliveries are dispatched Monday- Friday excluding all public holidays. We do not deliver on weekends.

Do you ship internationally?

Yes, we do ship internationally. Currently, we ship to the following Countries and Territories. ASIA. EUROPE. AFRICA. OCEANIA. China. 51 Countries and 6 Territories. Egypt. Cook Islands. Hong Kong SAR. South Africa. Fiji. India. French Polynesia. Ind

Which shipping carrier is used?

For domestic orders, we use a combination of Australia Post (eParcel), Couriers Please and StarTrack Express as they offer excellent service from our warehouse in Cheltenham. For PO Boxes, Parcel Lockers and other areas not yet serviced by Couriers P

How do I track my order with Australia Post?

You'll find your tracking number under the consignment number in the PDF document attached to your shipment confirmation email. Enter this tracking number at http://auspost.com.au/track/track.html. For order enquiries you can contact Australia Post d

How do I track my order with StarTrack?

You'll find your job number in an email titled StarTrack Courier - Pick up Confirmation sent from Australia Post. Enter this job number at https://my.startrackcourier.com.au/ and select the state. For order enquiries you can contact Star Track direct

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday

Do I have to pay duties and taxes on my order?

For Australian consumers, goods and services tax (GST) has been integrated in the total amount of your order. For international orders, GST is not applied, but your order will be subject to local customs, regulations, duty and tax charges. The paymen